TERMS & CONDITIONS
Chateau Chennell provides the best possible customer service, along with the services subject to the notices, terms and conditions as set out below. By accessing, browsing, or shopping on this website, you agree to all the terms and conditions in this agreement. Please read them carefully, and please contact us if you have any questions.
·Introduction and Acceptance of the Terms and Conditions·
The general Terms and Conditions of Sale detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and ‘Chateau Chennell’ (hereafter also referred to as ‘We’ or the ‘www.chateauchennell.shop’). Both parties accept these Conditions unreservedly. These general Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express, written, or prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important to you and Chateau Chennell as they are used to protect your rights as a valued customer and our rights as a business.
·Changes to the Terms of Service and the Website·
Chateau Chennell is a work in progress, and as such, things may change, be added, or be taken away. We reserve the right to update www.chateauchennell.shop and these Terms of Service from time to time, at our discretion and without any notice. It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of www.chateauchennell.shop following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.
·Access to the Website·
We work hard to ensure that www.chateauchennell.shop is always up and available, but we cannot guarantee that we will not have downtime for any reason. We reserve the right to close www.chateauchennell.shop for short periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of www.chateauchennell.shop is unavailable at any time, for any length of time.
Parts of www.chateauchennell.shop require you to input a password to access certain features. This is to be able to give you details relevant to your order while still keeping them private to you. To do this, as part of our security procedures, we may require you to register an account with Chateau Chennell by entering your email and choosing a secure password. If you think there may have been any breach of security, then it is your responsibility to notify us immediately, and if log-in is possible, to change your password.
It is a condition of your use of www.chateauchennell.shop that all the information you provide is correct, current and complete. We reserve the right to disable any user account in our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service.
We do not guarantee that www.chateauchennell.shop or any content provided on it is error free. We manage your personal data according to our Privacy Policy.
·Product information·
Chateau Chennell takes great care when putting product information, descriptions and images on-line but will not be held responsible for any mistakes or omissions to any information given.
·Prices·
The prices indicated on www.chateauchennell.shop are shown in U.S Dollars and do not include delivery. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated.
·Availability·
We will always endeavor to fulfill your order as quickly as possible once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product within 30 days following the date of payment. If your order includes products that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again. We will refund the shipping fees for the rest of the order. If relevant, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you accept the replacement, and then wish to return it to us in the conditions outlined under Return Policy, the return postage will be covered by us. If you choose to decline this offer, and the original product is permanently unavailable, we will reimburse the price of the unavailable product.
·Secure payment·
Chateau Chennell currently offers one way to pay for your order, Wix Payment software (to include accepting credit and debit card payments). These payment options use advanced SSL encryption to keep your transaction secure and do not cost you anything to use (Chateau Chennell is charged as the seller, you are not charged as the buyer) so you will not pay any extra for your order. You do not need to hold an account with Wix Payment to use these methods of payments.
·Delivery·
Your order will be delivered to the address you indicated when your order was placed. The products bought on www.chateauchennell.shop will be delivered to one address in the United States. We do not deliver to international/outside the United States at this time.
Chateau Chennell does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.
·Intellectual ownership·
All the content on www.chateauchennell.shop (illustrations, texts, names, brand names, images and videos) is the property of Chateau Chennell. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorization by Chateau Chennell. All information, content and files are protected by International law concerning intellectual ownership and copyright. Chateau Chennell cannot give you the right to copy, display, or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code.
· Chateau Chennell will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.
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·Feedback & Comments·
Any opinions left on www.chateauchennell.shop by Chateau Chennell customers are screened and moderated by Chateau Chennell. If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary, inappropriate or explicit language), Chateau Chennell reserves the right to refuse or modify it.
·Waiver and Severability·
Any failure of Chateau Chennell to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Chateau Chennell, and governs your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms of Service). If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.