SHIPPING POLICY
·Delivery·
Your order will be delivered to the address you indicated when your order was placed. The products bought on www.chateauchennell.shop will be delivered to one address in the United States. We do not deliver to international/outside the United States at this time. We use the USPS to ship all packages and use the zip code/address you provide to make sure shipping rates are accurate.
Chateau Chennell does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.
RETURN POLICY
Chateau Chennell sells hygiene products, hygiene accessory products, and bathroom decor products. We do not allow returns of hygiene or hygiene accessory products because of health codes, but certain customers may be given a justifiable discount on future purchases or other "Free" product vouchers to serve customer satisfaction. We do allow returns within 15 days of our bathroom decor products that you are not satisfied with. Your right of return starts from the moment your order is delivered. You can return the product to us within this time frame, at your own expense, with your invoice and a completed and signed returns coupon.
We request that you send us the merchandise by registered mail and that you purchase insurance with your carrier for the value of the merchandise. (This is necessary should they lose or damage the goods.) Shipping fees remain the customer’s responsibility. The present right of return only applies to products that are returned in their original, complete condition. Any product that has been damaged, is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded. The deadlines mentioned above are effective from the date of receipt of the order.
·For reimbursements/refunds:
- If the home decor product is returned within 15 days of its delivery, the User will be reimbursed
via the same payment method as was used initially.
-Through customer service communications about unsatisfactory hygiene or hygiene accessory
products, certain customers may be given a justifiable discount on future purchases or other "Free"
product vouchers to serve customer satisfaction.
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