FAQ

If you'd like your order to be sent as a gift, we can easily do this for you at no charge. #1: In the "Special Instructions for Gift Items" section on the product page you'd like to add to your cart, please just tell us the name of the person and any special message you'd like to attach to the gift tag. You may also use the "Contact Us" section, or our email contact. Any way you connect with us about your gift options/personalization, we'll make it a special delivery! #2: We can also add fabric trimmings, incorporate a purchased bandana accessory, or package as a "gift basket" if you just let us know your preferences.

Yes indeed! We consider three categories available for bulk order discounts: 1. Subscriptions for Monthly Delivery ( 3 month subscriber order or above ) 2. Orders for product quantities of 10 or above 3. Hoteliers/Lodging Businesses/AirBnB Hosts that have monthly ongoing hotel amenities shipments ··We have a 25% discount for Monthly Subscriptions ··We have a 15% discount for quantities of 10 or above on individual purchases ··We have variable discounts available for Hotelier/Lodging Businesses/AirBnB Hosts depending upon personalized accounts

··Monthly Subscribers receive Free Shipping on two of their shipments (one-time shipping fee) ··Any order of $50 or more receives Free Shipping

Chateau Chennell appreciates our customers and we love to cheer them on for their support of helping the planet. We reward purchases of our natural and environmentally friendly products with special discounts and fun freebies. We keep track of your P.I.P.s as you earn, send you notifications of your P.I.P. balance, and send you your rewards when you reach each tier! You can earn P.I.P.s by: ··Saving bottles of plastic from entering waste collections when you purchase items from Chateau Chennell ··Sharing pictures/posts of your further earth-friendly efforts on our Facebook page (diy repurposing/reusing objects, participating in beach/park cleanups, join a community service team that supports the care of our environment, bike-riding instead of motor vehicles, etc.) You can redeem P.I.P.s when you: ··Earn 25 P.I.P.s to receive the Mystery Chateau Chennell Soap Freebie of your choice ··Earn 50 P.I.P.s to receive your selection of a packet of vegetable, herb, or flower seeds with a handmade garden sign/marker to match your choice ··Earn 75 P.I.P.s to receive a vintage ceramic soap-dish-saucer of your choice ··Earn 100 P.I.P.s to receive 10% off your orders for the next 6 months after earning ··Earn more than 100 P.I.P.s and we will consult with you to personalize your reward!